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About

Virginia and Larry Gates, owners of FLOOR PRO

Locally owned and operated, our goal at FLOOR PRO is to let our family take care of yours! FLOOR PRO was started in 2006 with a mission to provide quality cleaning and restoration work through a concierge level of service. From the moment you contact our office to the follow-up after your job is complete, you will always be in touch with our business as we take care of your home or office needs. Give us a call today to experience our award-winning service!

The FLOOR PRO Difference

We use eco-friendly cleaning products to give your floors, rugs, and furniture a deep-down, healthy, and balanced cleaning that is safe for the entire family (including pets.) Our IICRC technicians are certified and trained to handle any job big or small to get your home or office restored to new.

From start to finish, we walk you through the entire cleaning process, providing you updates along the way, so your space is cleaned and restored as fast as possible for the best price in our industry.

We take pride in everything we do. Let FLOOR PRO get your home or office cleaned the right way the first time!

For carpet cleaning, we move items such as couches, end tables, coffee tables. We do not move antiques, beds, breakables, electronics, or any super-heavy items such as dressers. For carpet stretching and hardwood jobs, we give you the option to move it yourself or we can have it arranged to be moved for you.

We use eco-friendly products that are child and pet-safe.

Most often, these ripples can be fixed through a process called carpet stretching. We always come out first to assess your carpet in order to provide you with an accurate quote.

We have two different methods for cleaning rugs, one is a topical cleaning performed in your home, or our more in-depth process is taken care of at our shop. Call or email our office with any questions you may have so that we direct you to the best cleaning method for your rugs.

We are always changing up our specials throughout the year. At FLOOR PRO, we always provide a discount to those who are active or retired military as a way to say thanks for your service. Call us today at 803-356-3776 to see what our current specials are!

At FLOOR PRO, our reputation is built on transparency with upfront pricing. Additional services can always be added on during the cleaning process if suggested or requested after the initial appointment is made. We will never “sell you” a product or service that you don’t truly need.

Aside from having these textiles cleaned, we suggest adding a deodorizer treatment, which is actually an enzyme that breaks down the odor-causing bacteria which is responsible for the smells. Another product that is great to add is a protection or “scotch guard” type spray that we add after the cleaning process. This allows for these surfaces to stay looking great for longer, helps spots from becoming permanent stains and reduces overall wear over time.

Yes! Some furniture that is made with specialty fabrics requires a different cleaning method, just like clothes. Typically, there is a cleaning “code” listed on a tag when you lift up the cushion on the item.

For a screening and recoating of hardwoods, it typically takes 1-3 days. For a full sanding and refinishing of hardwood floors, it will typically take 7-10 days.

Yes, scratches and dull finishes can be fixed through our screening/recoating or sanding/refinishing process for hardwoods. At FLOOR PRO, we always come out to evaluate your floors to let you know the best method to achieve beautiful hardwood floors again.

Based on what has been spilled on your carpet, how long it has been there, and what has been used to try to clean it up will ultimately determine whether or not any or all spots will come up. There is no way to guarantee that 100% of all spots and stains will come out. At FLOOR PRO, we have industry-certified technicians trained with proper knowledge in how to tackle all sorts of spots and stains in the best method possible.

Vacuuming a minimum of once a week using a vacuum with a HEPA filter is one of the best things you can do to extend the life of your carpet.

The process we use to clean carpet is the “hot water extraction process” better known as “steam cleaning.” After cleaning your carpet, it will remain damp for 6-8 hours on average, but will not be sopping wet. Making sure the temperature in your home is on a cooler setting and that you have the fans on for proper airflow will help expedite the dry time for the carpets.

Hiring FLOOR PRO versus doing it yourself not only will save you time and money, but you get a more thorough cleaning with industry-certified technicians using professional-grade equipment.

Major carpet and rug manufacturers recommend every 12-18 months to keep your warranty on these products. These manufacturers also only recognize the “hot water extraction” process as the method in which these surfaces should be cleaned. At FLOOR PRO, this is the cleaning process we use. However, if you have children or pets, you should consider getting them cleaned more often than that to extend the life of your carpets.

They did an amazing job. Quick, efficient and reasonable priced! Josh my tech was very professional, knowledgeable and nice.

Jenna W.

The best company I’ve worked with, by far. Kind, careful, honest. Stellar job. Employees are fantastic.

Barbara J.

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